The Ten Commandments of What Makes a Good (or Bad) Website

This article was adapted from MAI’s recent webinar, “Build a Better Publishing House Website,” with Sam Richardson, CEO of SPCK Sam Richardson 2Publishers.

A good publisher website is one that meets the needs of different users. But a great publisher website increases the reach of the publisher beyond these audiences. To go from good to great, you first need to do the basics right in order to attract consumers and stop annoying them.

1. Your website must come up when you search for your company name on Google. This is easier if you have a unique name. If you have a common name like “Bible publisher” it will be hard for people to find you. If you have a common name with a lot of competition, consider paying for Google key words to ensure people can find you on Google.

2. Your website must not automatically play sound and video. It can be very embarrassing if you’re sitting in the middle of an office. It’s considered outdated.

3. Your website must be responsive (compatible with multiple devices—like tablets, smartphones, etc.). Google relegates websites lower in searches if they aren’t responsive, so it’s increasingly important to be compatible.

4. You must not have an ugly homepage. The  homepage (landing page) of your website is the first thing that people see about you. It’s a great chance to show people your beautiful ads and book covers, as well as your great words. Make the most of your assets.

5. You must not have an unclear menu structure. Whether your menu is down the left side or along the top, which is more popular now, it’s really important people can find your contact information, your store (shop), etc.

6. You must update your homepage regularly. Your super fans, those you really want to connect with, may visit your website every week. If you show them updated contact, it will encourage them to come back. Rotate your titles on the front page, show your social media links, post news items. There are many things you can do without much work.

7. You must not have broken links. If you can get rid of them on your website, this will improve your search engine ranking on Google and Yahoo a lot.

8. You must not hide your contact details. Customers often go to your website because they’re looking for your contact information. It’s tempting to try and hide them, but that will frustrate people. Consider setting up an email address just for website inquiries. People are happier sending an email than filling in a web form.

9. You shall have one website only. We used to have one web site for SPCK as a mission agency and one for our publishing. It confused Google, Yahoo, our customers and retailers. Have only one website if at all possible.

10. The user must be able to find what she wants. Different users have different needs.

Watch the full video of “Build a Better Publishing House Website.”

Check out our upcoming free webinars on publishing-related topics and videos of recent webinars.

Can authors and publishers market books together effectively?

portraits of Dan Balow taken April 9, 2010By Dan Balow

Everyone knows that more can be accomplished when people work together. Whether it is a family or a community, church, ministry, business or country, the principles of cooperation and collaboration are always key to solving problems or accomplishing great things that benefit everyone.

Keys to collaboration are mutual benefit and humility. In fact, it has been said that there is no limit to what can be accomplished if no one cares who gets the credit.

Does this apply to publishing? Of course.

Effective marketing of books requires that both authors and publishers cooperate in everything. But this is often the weakest link in the publishing “chain.”

The process of marketing and promoting a book begins well before the book actually is published. The digital world of social media and online selling has made cooperation even more important. Starting a conversation after the book is printed will not work well.

Pusonnam Yiri of Nigeria breaks down the process into three parts, his “Triple P Pusonnam YiriConcept:”


From here we can create an effective list of actions that will sell more books. In each phase, authors and publishers have tasks to accomplish that eventually lead to effective cooperative marketing. If they are not working together, Pusonnam compares them to a mismatched relationship: “When a fish marries a bird, where will they live after the wedding?”

The most important first step to effective marketing of a book is for the author and publisher to meet together and discuss specifics how to work collaborate. While this seems obvious, most publisher/author problems relate to a lack of communication. Each side assumed the other would take care of marketing.

Step #1 – Meet early in the process (Pre-Production Phase) to specifically discuss marketing collaboration.

Step #2 – Develop a specific plan of action with dates to accomplish and assignments for specific people.

Step #3 – Make ongoing communication (Production Phase) a priority. Schedule regular times to communicate (in-person, phone or email).

Step #4 – Decide to enjoy the process of collaboration and leave the results to God. (Post-production Phase) Disagreements will happen, but when each side views everything as a journey rather than needing to win or lose, good things happen.

Marketing plans are not chiseled on stone tablets like Moses on Mount Sinai! They are written on paper for good reason and can be changed when needed. If something is not working, change it and move on. Often problems occur between authors and publishers when one or both refuse to admit something isn’t working well.

Finally, we all know that when we serve each other and work together to accomplish something, God is honored and others are blessed by the humble testimony.

When publishers pray for their authors and authors pray for publishers, the barriers between them are broken down and great things can be accomplished.

When that happens, everyone wins.

This article is based on a webinar that Dan Balow and Pusonnam Yiri led for MAI in August. Watch the webinar video archive. Dan and Pusonnam will also be leading a workshop on this topic at LittWorld 2015 in Singapore.

Dan is director of publishing development and a literary agent with The Steve Laube Agency in the US. He began in Christian publishing in 1983, and over the last 30 years he has been involved in the business side of the industry in marketing, sales, rights management, foreign sales, audio books, digital publishing, web management and acquisitions.

Avoid dead books; clear out your cemetery

By Ramon Rocha

cemetery image

This visual had the most impact on Christian publishers and booksellers at the Cote d’Ivoire workshop where I spoke recently. I gleaned the idea from Edward England’s book, “An Unfading Vision”.

Dead books are dead missionaries not able to come out to spread the good news. In several countries where I have led training, dead inventory is a major problem. Somewhere, somehow, sometime in the past, wrong decisions lead to an accumulation of slow moving titles over the years. You may have overestimated the demand? You were too excited?

Publishing can be profitable but the risks are high. You want to have the right titles at the right quantities at the right time at the right places. Inventory management may reflect how well or poorly a publishing house is run. Learn to move that “dead” inventory in your warehouse and avoid the problem in the first place.

Move your dead inventory
1. Date your inventory
. Aside from aging your inventory in your management reports, color-code the sagging pallets or the dust-covered cartons of books in your warehouse. For example, put a red card on each carton that arrived in your warehouse 10+ years ago, orange for 9 years, yellow for 8 and so on. When you do your MBWA (management by walking around) at least once a week, you will be reminded of how long you’ve been storing dead books.

2. Prepare a marketing plan for each title in your cemetery. The objective is to resurrect and release them to accomplish what they were supposed to do.

3. Slash the price substantially, even below cost. Try “bundling” with other books. If you still can’t sell them, donate them (assuming they do not contain heretical teachings).

Avoid the cemetery
1. Analyze and think through all the titles in your publishing list with your team.
Ensure good, justifiable reasons exist for why you will invest time and money on each new and backlist title you will sell.

2. Publish within your means. Do your revenue and expense budgets far before the start of the fiscal year. Determine with your finance manager how much money you can set aside for new titles and reprints for the coming year using your projected monthly cash flow. Measure actuals versus projections and adjust accordingly.

3. Print only what you can sell in six months to one year. If that’s 500 copies, then so be it, even if the unit cost is higher. It is always better to reprint later than to be stuck with dead inventory. There is always a temptation to print a lot more to get a lower printing quote.

4. Get as many advance orders as possible. This will ensure specific quantities earmarked for certain customers. This is part of the marketing plan you have supposedly drawn up especially for each new “flagship” title.

5. Use print-on-demand (POD). Books printed using POD with offset quality still cost a lot. But prices are expected to decline in the coming years. Research availability in your area.

6. Publish ebooks. Start with your current bestsellers. You will not only save trees but gear up for the wave of the future and will be able to distribute globally.

7. Learn from your mistakes. Pray hard, work hard and avoid a cemetery of dead inventory.

What other ways you found effective in moving dead books and avoiding slow turnover? Leave us a comment here.

Following Up (part 4 in bookselling success for publishers)

By Tony Wales

This is the final article in a four-part series to help publishers succeed in selling their books.

In my first three articles, we have looked at 1) Preparation, 2) Presentation and 3) Getting the Order. Without another part of the sales process, we may lose all the ground we have made thus far. Following Up is vital if we are to build on all the work we have done. Here are some key disciplines all sales people need to have.

1. Perhaps the most important single tool that every sales person can and should develop is THE CUSTOMER SALES REPORT.

This is a written record of the sales calls you make. It can be developed as an electronic file or spreadsheet. Or it can be a paper version. Whichever way you choose, it will record the details of each customer with:

– Their full contact details (not forgetting mailing address, delivery address if ID-10054844different) and all the phone and e-mail addresses).

– Who their main contact and/or decision maker is.

– Their credit limit (how much you can allow them to order) and credit terms (the discount and payment terms).

All these will be at the head of the page below which will be a record of the following:

– Date, place of meeting and who was there.

– What was ordered (record as much detail as possible, including any comments on why they may or may not have bought certain titles.) This will be vital information for all future contacts with this customer.

– You may pick up general information in the meeting such as comments about the market, the parent organization of the publisher, or particular personal information such as someone’s illness, or the fact that they are getting married (will that affect who you see next time?) and so on.

– Keep your ears open for any clues as to how the customer is doing. Prepare some sensitive questions such as ‘Is the business doing better this year?’ This may affect the relationship you are trying to build with them.

Whatever you learn during the visit, make sure to record on your CUSTOMER SALES REPORT. You may not be the next person from your organization to meet them. If so, your record will be vital. And, as you build up this record, it will be critical not only to you but to anyone else from your organization who deals with this customer in the future.

Every publisher can and should develop and constantly maintain a set of customer records. They need to be kept in a place which others in your organization can also refer to though you, as the sales person have the responsibility to keep it up to date.

2. Don’t forget to record the latest contact details of your customer while you are still with them. There’s no time like the present. Find time as soon as possible after your meeting to add any further details to your CUSTOMER SALES REPORT. Build time into that day, or at latest the following day, while your memory is still fresh.

3. Following up also means that after meeting your customer, put a date in your own diary, planner or calendar to call them or send an e-mail. At the very least, this will simply thank them for the meeting and assure them that the order they placed is now being processed. You can also take the opportunity to confirm any details—such as the delivery date or publication dates they may have asked for.

4. Sometimes you mID-10066407ay have to follow up with further material such as samples of the books you were unable to show them at the meeting. Or send advance material such as information sheets or covers of new unpublished titles, and so prepare the way for future business. In any case, send your new catalog or other advance information when it is available. Make sure you add them to your regular mailing list.

5. Have a regular review of this particular customer. I used to have a pending system consisting of a folder for every day of the month. I would then put a reminder (perhaps with a copy of the customer’s order or other reminders of my visit – often with a scribbled note of any necessary detail) and select a date the following month to refresh my mind of what needs to be done next. I found this invaluable not only to prompt me to act but also to renew my memory. This became more important with every additional customer. I would daily review what I had previously put in the file for that day of the month and take any action required.

The key with all this is to take all possible steps to stay in touch with your customers. FOLLOWING UP will repay your efforts many times over and, even if it takes time and many follow-up calls, e-mails or other mailings, it will lead to increasing sales. It will also lead to  better understanding of your market. Additionally, your publishing will benefit as you understand your customers better. Thus, FOLLOWING UP is vital not only for increased sales, but for the effectiveness of your whole publishing program.

May God bless you as you apply these proven principles.

If you have questions or contributions arising from these blogs, I would love to hear from you. Email [email protected]

Photos above courtesy FreeDigitalPhotos

Getting the Order (part 3 in bookselling success for publishers)

By Tony Wales

This is the third article in a four-part series to help publishers succeed in selling their books. The first key is preparation and the second key is selling the benefits of your publication. See the respective articles, “Four Vital Ways to Improve Your Success in Bookselling” and “Selling the Benefits“. 

Once you have presented your publication to a prospective customer, there are several ways to ensure you get the order.

1. Ask for it!
If you don’t actually ask, all that preparation and the efforts you’ve made tomulti-ethnic-biz-meeting-fr understand your customer’s needs and present your publication will be wasted. So be prepared to simply ask them for the order.  However, here are few helpful tips:

–  Train yourself not to ask in a way that demands a “yes” or “no” answer. An unhelpful example would be something like this: “Do you wish to buy some copies of this book?” This makes it too easy for them to answer “no.” Instead ask in a way that will allow them to engage more fully with the decision to buy.

For example: “How many copies of this book would you like to order today?” or “Would you like to start with two or three copies of this book, or would you prefer to get the extra discount for an order of 10 copies?” or “If you order today, would you like to add some copies for that pastors conference being held next month?” All of these types of approach imply that they will be making a positive decision to buy.

– Think ahead how you might present your request for the order. And keep your ears open for the sort of information in that last question; that is, the pastors conference opportunity. You may have discovered about the pastors conference in your preparation, or seen it in the window of the shop when you arrived for the sales meeting or during the conversation with your customer! To be alert in these ways is to find ways to increase your sales.

2.  Record the order then and there
If you don’t already have one, it is important to have an order form ready for all sales occasions. It is a document you can take to all sales occasions whether to shops, churches, conferences or other opportunities. It should always be available to you and your staff in the office so that orders from visitors or from phone calls can be taken immediately. The order form should include the following information:

– The name and logo of your organization including your full address, phone, e-mail or other contact information.

– A box to allow you to record the name and full address of your customer and the date of the order

– A complete list of all the titles you currently publish. This is normally in alphabetical order of title or series (if it’s a series, the titles in the series are usually listed alphabetically within that section or, in the case of a Bible commentary series, in Biblical order). The important thing is that the information is clear to you and your customer. Make it as easy to use as you would want for yourself.

– Each title should be accompanied by the author’s name, the ISBN number and the regular retail price. It is also worth indicating if the book is paperback or hardback or other special bindings. This is often needed for hymn books or Bibles or other titles where each binding style should be recorded as a separate line on the order form.

– Allow enough space before each title for the quantity to be written in as you take the order.

3.  Make two copies of the order (one for you and one for the customer)
– Do this while you are with the customer so that she or he witnesses the recording of this information

– Ask the customer to sign and date both copies of the order. This will protect you and them against any future error or misunderstanding.

Businessmen-shaking-hands4. Make a date for the next meeting
– Don’t forget that what you have achieved with this meeting needs to be a building block in your relationship with this customer, so it is vital to agree upon the next meeting. Put this in your diary or planner while you are still with the customer so that it is clearly understood.

-If they are unable to offer you a date for the next meeting, ask them to call or e-mail you with a date and time. However, it is always better to have this agreed before you leave.

–  Do all the friendly personal inquiries and introductory conversation with your customer at the beginning of the meeting rather than at the end. So, when you’ve finished, don’t prolong the meeting with further personal conversation. Your customer will appreciate your professional courtesy as you simply thank them for the order and say goodbye (until the next time).

5. Make sure the order is put into action within 24 hours
This must include any special instructions (such as special discount or delivery details) being passed on to your staff. You are responsible for ensuring maximum accuracy and efficiency so that the customer is fully satisfied.

Next time; the final vital way to increasing sales success is ‘Follow up, follow up, follow up’…

Tony Wales is a board member and trainer for MAI based in the UK. See his first and second articles on bookselling for publishers.

Photos courtesy of FreeDigitalPhotos, by Ambro